Taino Gifts - a gift shop in Punta Cana
LANGUAGE
ENG RUS ESP
+1 (829) 292 8929
Request a call
SHOP
  • BUNDLES
    BUNDLES
  • ALCOHOL
    ALCOHOL
    • Mamajuana
    • Rum
    • Rum liqueurs
  • CIGARS
    CIGARS
    • Taino Cigars
    • Arturo Fuente Cigars
    • La Aurora Cigars
    • Leon Jimenes Cigars
    • Caoba Cigars
    • La Flor Dominicana Cigars
    • Montecristo Cigars
    • Romeo y Julieta Cigars
    • Cigars AVO
    • Cigars E.P. Carrillo
    • Valentino Siesto Cigars
    • More
  • SMALL CIGARS
    SMALL CIGARS
  • COFFEE
    COFFEE
    • Medium roast coffee
    • Dark roast coffee
    • Unroasted green coffee beans
    • Flavored coffee
    • Decaffeinated coffee
    • Taino Caffee
    • More
  • COCOA
    COCOA
    • Cocoa beans
    • Cocoa powder
    • Cocoa balls
    • Cocoa tea
    • 100% Edible cocoa butter
    • More
  • CHOCOLATE
    CHOCOLATE
    • Dark chocolate
    • Milk chocolate
    • White chocolate
    • Chocolate with fillings (additives)
    • Taino Chocolate
    • More
  • JEWELRY
    JEWELRY
    • Laura Tosato jewelry
VISIT TAINO
  • Photo Gallery
  • City Tour
  • Free transfer
  • Orphanage charity "Un Mundo Mejor"
GASTRONOMIC EXPERIENCE
  • Live the adventure...
  • Cooking master classes
  • Rum tasting & pairing
  • ORIGEN Chief table experience
  • Chocolate master class
  • Coffee tasting & pairing
  • Transfer to Taino Gourmet
SHOPPING GUIDE
  • Terms of payment
  • Delivery terms
  • Our warranties
  • Returns and Refunds
ABOUT TAINO
  • COVID-19
  • About us
  • Contacts
  • Security and confidentiality policies
BLOG
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    Taino Gifts - a gift shop in Punta Cana
    Menu  
    • HOME
    • SHOP
      • BUNDLES
      • ALCOHOL  
        • Mamajuana  
          • Dry Mamajuana (to prepare)
          • Ready-to-prepare Mamajuana
          • Ready-to-drink (and prepare) Mamajuana
          • Liquid Mamajuana
          • Mamajuana Gift Sets
        • Rum  
          • White Rums less then 4 years old (young)
          • Gold Rums up to 6 years old (aged añejo)
          • Dark Rums up to 12 years old (aged Gran añejo, Gran reserva)
          • Dark Rums up to 20 years old (Premium aged)
          • Dark Rums up to 30 years old (Ultra premium exposure)
          • Flavored Rums
        • Rum liqueurs
      • CIGARS  
        • Taino Cigars
        • Arturo Fuente Cigars
        • La Aurora Cigars
        • Leon Jimenes Cigars
        • Caoba Cigars
        • La Flor Dominicana Cigars
        • Montecristo Cigars
        • Romeo y Julieta Cigars
        • Cigars AVO
        • Cigars E.P. Carrillo
        • Valentino Siesto Cigars
      • SMALL CIGARS
      • COFFEE  
        • Medium roast coffee
        • Dark roast coffee
        • Unroasted green coffee beans
        • Flavored coffee
        • Decaffeinated coffee
        • Taino Caffee
      • COCOA  
        • Cocoa beans
        • Cocoa powder
        • Cocoa balls
        • Cocoa tea
        • 100% Edible cocoa butter
      • CHOCOLATE  
        • Dark chocolate
        • Milk chocolate
        • White chocolate
        • Chocolate with fillings (additives)
        • Taino Chocolate
      • JEWELRY  
        • Laura Tosato jewelry  
          • Collection LIGHT
          • Collection DRAGONFLY
          • Charms "Pandora"
          • Other
    • VISIT TAINO
      • Photo Gallery
      • City Tour
      • Free transfer
      • Orphanage charity "Un Mundo Mejor"
    • GASTRONOMIC EXPERIENCE
      • Live the adventure...
      • Cooking master classes
      • Rum tasting & pairing
      • ORIGEN Chief table experience
      • Chocolate master class
      • Coffee tasting & pairing
      • Transfer to Taino Gourmet
    • SHOPPING GUIDE
      • Terms of payment
      • Delivery terms
      • Our warranties
      • Returns and Refunds
    • ABOUT TAINO
      • COVID-19
      • About us
      • Contacts
      • Security and confidentiality policies
    • BLOG
    Request a call
    +1 (829) 292 8929
    Taino Gifts - a gift shop in Punta Cana
    Phones
    +1 (829) 292 8929
    Order a call
    LANGUAGE
    ENG RUS ESP
    LANGUAGE
    ENG RUS ESP
    • HOME
    • SHOP
      • Back
      • SHOP
      • BUNDLES
      • ALCOHOL
      • CIGARS
      • SMALL CIGARS
      • COFFEE
      • COCOA
      • CHOCOLATE
      • JEWELRY
    • VISIT TAINO
      • Back
      • VISIT TAINO
      • Photo Gallery
      • City Tour
      • Free transfer
      • Orphanage charity "Un Mundo Mejor"
    • GASTRONOMIC EXPERIENCE
      • Back
      • GASTRONOMIC EXPERIENCE
      • Live the adventure...
      • Cooking master classes
      • Rum tasting & pairing
      • ORIGEN Chief table experience
      • Chocolate master class
      • Coffee tasting & pairing
      • Transfer to Taino Gourmet
    • SHOPPING GUIDE
      • Back
      • SHOPPING GUIDE
      • Terms of payment
      • Delivery terms
      • Our warranties
      • Returns and Refunds
    • ABOUT TAINO
      • Back
      • ABOUT TAINO
      • COVID-19
      • About us
      • Contacts
      • Security and confidentiality policies
    • BLOG
    • +1 (829) 292 8929
    Contact information

    Bv.Turistico del Este, 
    Cormont Plaza II, local 3, Punta Cana

    info@tainogifts.com
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    FAQ

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    Information
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    This section provides answers to frequently asked questions.
    • Questions general
    • Questions about payment and delivery
    • Questions about returns and warranties
    • Questions about City Tour
    What items are restricted at Airports?

    We know that during your visit to the Dominican Republic there will be many memories that you will want to take with you to preserve and make pleasant and rich memories of this Tropical Island. From handicrafts, souvenirs, clothing, cosmetics, liqueurs, cigars and even works of art, they are the items most transported by our clients when they return to their destinations of origin.

     
    However, we advise you to take into account all the regulations and recommendations established by world expert organizations in airport management and operations, in order for you to consider, allowed quantities, in which part of your luggage to travel, what articles or substances are not allowed to transport, in order to avoid setbacks in the boarding areas.


    Remember that our recommendations are based on the current legislation of the Dominican Republic, we suggest validating and taking into account the restrictions and legislation in force in your country of origin.


    To protect and safeguard the safety of passengers, the Transportation Security Administration (TSA), the Federal Aviation Administration (FAA) and / or airlines have prohibited the entry of certain items to aircraft in carry-on baggage and / or in checked baggage. To help you plan ahead and avoid possible further inspections, be sure to review the list of prohibited items that can be found at the following link: PDF

    What last minute purchases can I make to carry in my hand luggage?

    You can buy small souvenirs such as key chains, magnets, postcards, pictures without frames, jewelry. 

    You could also carry cigars, but we recommend you do it in small quantities. 

    In the case of buying alcoholic beverages, you can only carry presentations in hand luggage not exceeding 100 ml.

    For items such as cosmetics, the containers must not exceed 100 ml presentations and do not total 1 liter. When packing remember that it must be placed in resealable transparent plastic bags, which we can provide.

    Our team is ready to advise you with any questions and we will gladly guide you through the process of packing your purchases.


    What time the store is open to make my purchase?

    Monday to Sunday from 10:00 am to 7:00 pm.

    If I make any complaints about my order, who can I contact?

    In case of any complaint or suggestion you can contact us at the following email: info@tainogifts.com or to the following number +1 (829) 753 5885.

    I read the program of your Master class. How can I contact you to make a reservation?

    For Master Class reservations and / or other events send us an e-mail to info@tainogifts.com or  call us at +1 (829) 753 5885.

    What payment methods do you accept?
    1. Cash: Dominican Peso, US Dollar, Euro.
    2. Credit card: Visa, MasterCard, American Express.
    3. Bank transfer: delivery is made within 24 hours of receipt of payment in our bank account.
    4. Paypal: when placing an order online.
    Do I be charged any additional cost for requesting shipment to my place of residence or accommodation?
    • Areas of Bavaro, Punta Cana and Uvero Alto, the cost is 20 USD.
    • Shipping cost for Bayahibe on request.
    • Delivery to Punta Cana airport is free of charge.

    For purchases over 50 USD we offer a free shipping!

    At what time does the purchase arrive at the address I placed?
    • Areas of Bavaro, Punta Cana and Punta Cana airport within 24 hours.
    • Areas of Bayahibe and Uvero Alto by prior agreement.

    Delivery will be made between 10:00 am and 5:00 pm.

    Can I shop online and pick it up at the store?

    Of course, when you choose the products to buy and place the data, select "Take out".

    Do you make international shipments?

    At the moment all shipments are made at national level.

    What should I do if my products arrive in poor quality?

    If within 3 days of the date of purchase you think that the products you purchased are of poor quality, we will refund the full price of the products or exchange them for another product of your choice.

    It's been 24 hours, but I still haven't received a response to my claim. What should I do?

    We respond to your requests on social media or by email within 24 hours, 7 days a week. If you do not receive a response, we will offer you a discount on your order in the amount of  $10 USD.

    I don't want to wait for a purchase anymore, I want my money back. How long should I wait?

    All refunds are made within the next 24 hours, according to the payment method we report the following:

    • Cash: from the store cashier at the time of signing the return invoice.
    • Credit card: the time to credit money to your card depends on your bank and usually takes between 10 and 12 business days.
    • PayPal: to the same PayPal account.
    • Bank transfer: the time to credit money to your card depends on the banks and usually takes between 5 and 7 business days.

    How soon can I make a return, once I get the order?

    You can return purchased items within 3 days from the date of purchase, if:

    1. Maintains the original appearance and consumer properties of purchased items.
    2. Saves all labels and labels on purchased products.
    3. Keep other documents confirming the fact of the purchase in our store: checks, invoices, etc.
    I did not get the full purchase, I lack products. What should I do?

    We will send you the missing products at our expense within 24 hours.

    If an error occurs and the order contains something that you did not order, you will not need to return this product, you will receive it as a gift (but we will thank you if you inform us about it).

    What is City Tour?
    It is an opportunity to rediscover America, guided by the best guides of Punta Cana, who are full of knowledges about this land, about the hundreds of years in which this wonderful, interesting and spectacular culture has developed, full of a mixture of colors, aromas and flavors.
    More details here, it will be interesting and fun!

    How can I book a guided tour with you?

    It's very easy, you can book in the following ways:

    1. Go to our website https://puntacana.shopping/, select the option visit TAINO, then, CITY TOUR at the end of the page you will find a form, fill it out and it’s ready!
    2. You can contact your hotel representative and they will contact us to make your reservation.

    In case of any questions about the reservation, you can contact us at email info@tainogifts.com or call us at +1 (829) 753 5885.


    Do I have to make any payment to participate in the City Tours?
    Not at all! Our shuttle service and guided tour is completely free of charge.
    Will it be possible to take my purchase to the hotel later or the next day?
    Of course! All you have to do is contact your guide and notify that you want to send your purchase to your place of residence or accommodation, the guide will take the necessary data such as hotel name, room number, phone number and delivery time.
    Didn't find an answer to your question?
    Contact us and we will provide you with the necessary information.
    Ask
    https://puntacana.shopping
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    Bv.Turistico del Este, 
    Cormont Plaza II, local 3, Punta Cana

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